Shipping and returns

We ship worldwide!!

Currently, all orders will be shipped via Hong Kong Post Office Registered Airmail , Hong Kong Post Speedpost (EMS) or UPS Express Mail etc. When you check out from our shopping cart, you can select the methods of shipment and the relevant postal charge will be displayed.


Shipping time

Order Porcessing: 1-5 business days. All Item will be shipped from Hong Kong/Japan/Canada directly. All orders will be safety packed before shipping.

Air Parcel: 7 - 14 business days to major countries witht online tracking service.

Speedpost (EMS) : 3 - 7 business days to major countries with online tracking service.

UPS Express Mail : 2 - 3 business days with online tracking service


Refund Policy for unsuccessful delivery:

  1. Refund policy does not applied at any situation including damaged, lost etc. Otherwise, mailing insurance should be applied if the client has purchased the parcel insurance from us.
  2. Refunds will be given at the discretion of the Company Management
  3. For specific express shipping quotation like UPS / DHL / Fedex , Please contact [email protected]

Return Policy:

  1. It is A MUST to contact us firstly before returning the item(s) or goods. Return without our approval will not be processed.
  2. All returns must be made with the items in brand new condition within 7 days of arrival.
  3. We reject all USED/ OPENED items for return.
  4. Returns are refunded through Paypal or US Check.
  5. Shipping & handling charges cannot be refunded in anyway.
  6. All defective items will be replaced with brand new items. Can't change to any other item.
  7. Buyer is responsible for the return shipping charge for all siturations, including factory's fault or damage via postal.
  8. If it is proved to be factory's default or damage via postal, please contact us now and we will take the appropriate actions to tackle the problem. Refund policy is not applied at any situations

 


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Delay of Postal Services & Postage Adjustment
"Stay safe" the blessing that we received from customers very often lately, God blesses nobody around us has infected the coronavirus but we are working harder than ever. The most challenge work every day is analyst how to ship parcels quickly and within budget to everywhere in the world since Hong Kong Post had suspended delivery service to many countries due to their border lockdown. We could adopt alternative courier companies which able to provide service to your postal district but the postage could be temporarily higher than normal. Thank you for your understanding and stay safe for everyone.